Jill & Ally is happy to return any unopened merchandise up to 15 days after it is received. Please email jillandally@jillzarin.com to request a return authorization for any online order and include the the order number in the subject line. Jill & Ally is not responsible for lost returns. Proof of return is valid only when tracking says delivered to Jill & Ally. We are unable to cover return shipping costs. Returns require proof of purchase (e.g. your order number, order confirmation email, store receipt). Refunds cover the cost of the item returned and do not include shipping fees.

If there is a problem with your order we would be happy to resolve within 15 days of receiving the item. Please email jillandally@jillzarin.com with details regarding your order. If an item arrives damaged or defective, photographs of the items in question are required for any replacement or refund, so please be sure to include them in your email.