FREQUENTLY ASKED QUESTIONS
HOW MUCH IS SHIPPING?
Ground Shipping is $5 in the contiguous U.S. We offer free shipping on orders over $50. We also offer UPS ground at a cost of $10 and expedited shipping for a fee of $25.
DO YOU SHIP TO INTERNATIONALLY?
We offer international shipping to most countries. Pricing will be available at checkout in cart. We do not currently offer shipping to China, Hong Kong, Russia or Venezuela at this time.
HOW DO YOU SHIP & HOW QUICKLY WILL I RECEIVE MY ORDER?
We ship FedEx Ground. All of our rugs are shipped with 24-48hrs from your purchase date unless otherwise specified on your order.
Our Fashion Face Coverings ship UPS or USPS.
WILL I HAVE TO PAY SALES TAX ON MY PURCHASE?
You will be required to pay sales tax if you live in one of the following states: Minnesota, Michigan, Maryland, Virginia, Rhode Island, Ohio, Louisiana, Kansas, Indiana, North Carolina, Illinois, Georgia, Washington DC, New Jersey, New York and Florida.
WHAT TYPES OF PAYMENT DO YOU ACCEPT?
We offer secure online payment options such as Visa, Master Card, American Express, and Discover. We also offer Amazon Pay, PayPal and Afterpay
IS YOUR WEBSITE SECURE?
Yes. Our site uses 256-bit SSL (Secure Socket Layer) encryption technology. We are also partners with Comodo to guarantee our highest level of security compliance yet.
HOW DO I PLACE AN ORDER?
You may place your order 7 days a week, 24hrs a day. You may also email us at jillandally@jillzarin.com if you need help with anything.
CAN I DELAY THE SHIPMENT OF MY ORDER?
Yes. To place an order with a delayed shipping date send an email to jillandally@jillzarin.com and we will call you back. Please leave your phone number.
WHAT HAPPENS IF MY ORDER ARRIVES AND I’M NOT HAPPY WITH IT?
Please refer to our refund policy page
WHEN WILL MY REFUND BE PROCESSED?
Refunds are processed within 5-7 business days after the package is delivered at our facility back to your form of payment.
WHAT IS YOUR CONTACT INFORMATION?
jillandally@jillzarin.com